Privacy Policy

Princeton Service Center is a division of Princeton IT Services, Inc. and located at 500 Alexander Park, Suite 201, Princeton, NJ 08540. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Device information (make, model, serial number)
• Description of the repair issue you submit
• Payment information (processed securely — we do not store card numbers)
• Communications you send us via contact forms or email

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and referring URLs via cookies and similar technologies.

2. How We Use Your Information

• To process and manage your repair service requests
• To communicate with you about your ticket status and service updates
• To send appointment reminders and follow-up notifications
• To process payments securely through our payment provider
• To improve our website and service offerings
• To comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

• Lenovo Corporation — as required to process warranty claims and authorized repairs
• Payment processors — to complete transactions securely (e.g., Stripe)
• Service providers — who assist us in operating our website and business, under confidentiality agreements
• Legal authorities — when required by law or to protect our rights

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and collect analytics data. You can control cookie preferences through the banner displayed on your first visit. Declining cookies will not affect your ability to use our services, but some website features may be limited.

We use Google Analytics to understand how visitors use our website, so that we can improve it. Google Analytics is a third-party service provided by Google that independently collects usage data. Your browser remembers whether you accepted or declined, so the notice is not shown again. Please be aware that even if you decline, Google Analytics may still collect certain usage data as a third-party service outside our direct control.

The Google rating and reviews on our homepage are shown by Trustindex, a third-party service. Your browser loads the rating from Trustindex’s servers when you open the homepage, and the reviews when you scroll to them. Those servers receive information such as your IP address and browser type and may set their own cookies. Trustindex’s use of this information is covered by its privacy policy.

5. Data Security

We implement industry-standard security measures to protect your personal information. Payment card data is never stored on our systems — all transactions are handled by PCI-compliant payment processors. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Repair records are typically retained for a minimum of three years.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

This policy was last updated on June 25, 2026. We may update this policy from time to time. Continued use of our website constitutes acceptance of any changes.