Remote Computer Support — Fixed While You Watch
Viruses, slow computers, email and software problems fixed online. You start a secure session, watch everything on screen and can end it at any time.
Choose your service
How remote support works
Book a time
Pick your problem and a time that suits you.
Connect securely
We send a secure link and you start the session.
Fixed while you watch
We fix it and explain what we did.
Remote pricing
Remote Services — FAQ
Is remote support safe?
Yes. You start the session, see everything we do, and can end it at any time. We never connect without you.
What do I need for a remote session?
A computer that turns on and connects to the internet. We send you a secure link, and you start the session from it.
How much does remote support cost?
$99 per hour.
What can be fixed remotely, and what cannot?
Software problems can: viruses, a slow computer, email, program installs and printer drivers. Anything physical, such as a cracked screen, a dead battery or a failed drive, needs a walk-in, mail-in or on-site visit. If we find a hardware fault during a session, we tell you.
What if my computer will not connect to the internet?
Remote support needs a working connection. If the computer cannot get online, book an on-site visit or bring it to our Princeton service center instead.
Can you help with a Mac as well as Windows?
Yes. Remote sessions work on both Windows PCs and Macs.
Not sure which service you need?
Call and we will point you to the right one, or book online and choose as you go.
Walk-in repair · On-site IT support · Mail-in repair · Remote support